Policies
Plain-English rules for cancelling, rescheduling and refunds.
You can cancel a booking from My Bookings up to 24 hours before your appointment start time (Australia/Sydney time).
You can request a new date and time from My Bookings up to 24 hours before your appointment. Your original booking stays in place until we confirm the change by email. If the new time isn’t possible, we’ll let you know and your original booking remains.
If you cancel within the policy, you are eligible for a refund of the amount paid. Refunds are processed back to your original payment method through PayPal. Depending on our settings, a refund may be issued automatically or may need to be approved by us first — in that case your booking will show “Refund pending admin approval” until it is processed. We will email you when the refund is issued.
Once PayPal processes a refund, the time it takes to appear in your account depends on PayPal and your bank or card provider.
Changes within 24 hours can’t be made online. Please contact us as soon as possible and we’ll do our best to help.
If we have to cancel (for example because of unsafe weather), we’ll contact you to arrange a new time, or refund you in full if you prefer.
A time is held for a short period while you complete payment. If payment isn’t completed, the booking is released automatically and no charge is made.
Nothing in this policy excludes your rights under the Australian Consumer Law.
Please review this policy and adjust it to match how you run your business before launch.